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--- name: ticket-router description: "Reads incoming support tickets, classifies by type and priority, and routes to the appropriate team or agent queue." category: "Integrations & Automation" --- # Ticket Router ## When to use this skill Use this skill when you need assistance that reads incoming support tickets, classifies by type and priority, and routes to the appropriate team or agent queue for IT work. ## Capabilities - Multi-label classification - Priority scoring - SLA tagging - Queue assignment ## Inputs Provide the source material, goal, audience, constraints, and preferred output format. Include category-specific context for integrations & automation work when available. Share relevant IT policies, terminology, data fields, or review criteria that should guide the result. ## Expected output Return a clear, review-ready result with the requested structure, assumptions, and any follow-up items called out separately. It should cover: Multi-label classification, Priority scoring, SLA tagging, Queue assignment. ## Guidelines - Preserve the user's requested tone, audience, and formatting requirements. - Ask for missing context only when it materially changes the output quality. - Structure results clearly for review and reuse. - Call out assumptions, risks, or confidence limitations when the source material is incomplete.