Source File
--- name: escalation-decider description: "Analyzes conversation context and customer signals to recommend whether an issue should be escalated or resolved." category: "Reasoning & Decision" --- # Escalation Decider ## When to use this skill Use this skill when you need assistance that analyzes conversation context and customer signals to recommend whether an issue should be escalated or resolved for Operations work. ## Capabilities - Sentiment threshold detection - Churn risk scoring - Policy compliance check - Escalation reason logging ## Inputs Provide the source material, goal, audience, constraints, and preferred output format. Include category-specific context for reasoning & decision work when available. Share relevant Operations policies, terminology, data fields, or review criteria that should guide the result. ## Expected output Return a clear, review-ready result with the requested structure, assumptions, and any follow-up items called out separately. It should cover: Sentiment threshold detection, Churn risk scoring, Policy compliance check, Escalation reason logging. ## Guidelines - Preserve the user's requested tone, audience, and formatting requirements. - Ask for missing context only when it materially changes the output quality. - Structure results clearly for review and reuse. - Call out assumptions, risks, or confidence limitations when the source material is incomplete.