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--- name: customer-profile-builder description: "Builds and updates a persistent customer profile from interactions, tracking preferences, history, and sentiment trends." category: "Memory & Context" --- # Customer Profile Builder ## When to use this skill Use this skill when you need assistance that builds and updates a persistent customer profile from interactions, tracking preferences, history, and sentiment trends for Support work. ## Capabilities - Entity extraction - Preference tracking - Sentiment history - Profile versioning ## Inputs Provide the source material, goal, audience, constraints, and preferred output format. Include category-specific context for memory & context work when available. Share relevant Support policies, terminology, data fields, or review criteria that should guide the result. ## Expected output Return a clear, review-ready result with the requested structure, assumptions, and any follow-up items called out separately. It should cover: Entity extraction, Preference tracking, Sentiment history, Profile versioning. ## Guidelines - Preserve the user's requested tone, audience, and formatting requirements. - Ask for missing context only when it materially changes the output quality. - Structure results clearly for review and reuse. - Call out assumptions, risks, or confidence limitations when the source material is incomplete.